Thank you for your e-mail and many thanks for assisting us with an absolutely wonderful holiday.
When we first started investigating going on a safari holiday to Africa we were a little nervous about booking with a smaller travel agent we had found on the internet and not heard of before. It was, however ,quite obvious from our first contact with you how thorough and professional your service was. Throughout the whole process you provided us with all the information we could possibly need and assisted us with making the right decisions with our travel arrangements.
Our flights with KLM were as expected from a major airline and we have no complaints with their service.
On arrival at Kilimanjaro Airport we were met by our guide from Karibu Africa Safaris and he was most helpful polite and friendly throughout our time in Tanzania. We could not praise him highly enough and his ability to spot wild animals was at times hard to comprehend.
All the accommodation we stayed in was as good if not better than we had expected and the staff at these establishments were as helpful and attentive as anyone could have hoped for. We would particularly like to praise the staff at Ikoma Tented Camp who were exceptional. We did have a problem with the water supply on one day however this was worked on and rectified as quickly as anyone could have expected in such an environment.
Our flights with Coastal aviation were on time and comfortable and their staff were also very helpful. ON arrival in Zanzibar we had a wait of about half an hour at Zanzibar Airport before our transport to the hotel arrived but this was probably because our flight had arrived earlier than expected and the local operator GTI was probably not at fault for this.
The transfer to the hotel and later back to the airport was excellent and the information given by the local guide, Alawi, could not have been better.
We did not choose to take any excursions whilst on Zanzibar but instead remained in the Royal Zanzibar Beach Resort which I would describe as the best hotel we have ever stayed in. There were occasional issues with the electricity supply but this was no more than we had expected may happen and the problems were dealt with quickly and efficiently by the hotel staff. We could not fault the quality of the food and services and the staff were again as helpful and attentive as any we have encountered anywhere.
In short our holiday booked with Zanzibar travel was better than we had expected and we had very high expectations to start with.
We would have no hesitation in recommending you services to others and we look forward to using you again in the future.
“Asante Sana” for all your help.
Michael and Susan Parkin – North Yorkshire